Is this Iberostar Heritage Grand Mencey pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Iberostar Heritage Grand Mencey?

Check-in time for Iberostar Heritage Grand Mencey starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Iberostar Heritage Grand Mencey have a swimming pool?

Yes, this Iberostar Heritage Grand Mencey has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Iberostar Heritage Grand Mencey?

Best-rates for the Iberostar Heritage Grand Mencey starts from $123 per night with includes Spa, Guest Services, Entertainment, Internet, Air Conditioner, Designated Smoking Area, Accessibility, Oceanfront, Ocean View, Hot Tub, Balcony/Terrace, Security/Safety, Child Friendly, View, Bedding/Linens, Wellness Facilities, Sports/Activities, Private Pool, Business Services, Bar, Breakfast, Laundry, Parking, Pool, Transportation/Shuttle, Wheelchair Accessible, Restaurant, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Iberostar Heritage Grand Mencey a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Iberostar Heritage Grand Mencey wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Iberostar Heritage Grand Mencey is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Iberostar Heritage Grand Mencey?

Based on the information reported by the owner or manager, the Iberostar Heritage Grand Mencey indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Iberostar Heritage Grand Mencey?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Iberostar Heritage Grand Mencey | Hotel in Santa Cruz de Tenerife

| 8.9 (2180 Reviews) | 7 Bathrooms 16 Guests

Santa Cruz de Tenerife Hotel | Iberostar Heritage Grand Mencey

Hotel in Santa Cruz de Tenerife

This stylish, urban hotel with a spa is located in a colonial-style building. Iberostar Heritage Grand Mencey offers spacious rooms equipped with a flat-screen TV. Free high speed WiFi is available throughout. Iberostar’s smart rooms feature hardwood floors and a modern décor. In-room amenities include satellite TV and a mini bar. Some rooms have a balcony with city views and a private bathroom including a bathrobe, slippers and a hairdryer. Los Menceyes restaurant at Iberostar Heritage Grand Mencey serves a variety of local dishes. It is open for breakfast and dinner. Guests can also relax in the hotel’s Bar Casino or in the lobby bar. The hotel is located in a quiet residential area, just 164 feet from García Sanabria Park. It is just 5 minutes’ drive from the ferry port with regular crossings to the other islands. Tenerife North Airport is 8.7 mi away. There are several bus stops within 5 minutes’ walk of the hotel. Private parking is available at a location nearby for an additional cost.

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife.

This 155 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Accessibility, Spa, and several others. This is a 5 star rated property and has over 2180 reviews with the average score of 8.9 . Coming to Santa Cruz de Tenerife and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 155 Bedrooms Hotel if you want to learn more about this place in Santa Cruz de Tenerife. These details are authentic, as they are provided by our partner, booking.com.

This Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Iberostar Heritage Grand Mencey”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Pool

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Fruit

Snack bar

Special diet meals (on request)

Breakfast in the room

Wine/Champagne

Parking

Parking on site

Parking

Accessible parking

Parking garage

Activities

Spa/Wellness packages

Body wrap

Hot spring bath

Pedicure

Fitness center

Facial treatments

Head massage

Body scrub

Neck massage

Indoor pool (year-round)

Turkish/Steam Bath

Manicure

Body treatments

Back massage

Hot tub/Jacuzzi

Solarium

Fitness

Full-body massage

Yoga classes

Fitness classes

Spa facilities

Live music/Performance

Foot bath

Personal trainer

Aerobics

Hand massage

Waxing services

Makeup services

Sauna

Foot massage

Indoor pool

Casino

Couples' massage

Massage

Locker rooms

Beauty services

Steam room

Spa lounge/Relaxation area

Open-air bath

General

Air conditioning

Non-smoking rooms

Facilities for disabled guests

Designated smoking area

Elevator

Safe

Wifi in all areas

Soundproof rooms

Smoke-free property

Guest Services

Room service

Baggage storage

Car rental

Currency exchange

Ironing service

Meeting/Banquet facilities

24-hour front desk

Express check-in/out

Fax/Photocopying

Daily housekeeping

Tour desk

Business center

Laundry

Dry cleaning

Private check-in/out

Invoice provided

Internet

Free Wifi

Wifi

Internet

Outdoors

Outdoor pool

Terrace

Outdoor furniture

Garden

Outdoor pool (year-round)

Sun deck

Security/Safety

Smoke alarms

Fire extinguishers

First aid kits available

Mobile app for room service

Cashless payment available

Contactless check-in/out

Guests have the option to cancel any cleaning services for their accommodation during their stay

Delivered food covered securely

Spa

Heated pool

Beach chairs/Loungers

Beach umbrellas

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Non refundable

Pet Policy

Pets are not allowed

Please note that the full amount of the reservation must be paid in upon check-in, when booking more than 5 rooms, different policies and additional supplements may apply.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.46

Location:

9.13

Staff:

9.13

Facilities:

8.99

Comfort:

9.22

Cleanliness:

9.28

Jennifer

Dec 11, 2025 08:00:00 AM

Review Score: 9

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: This hotel exceeded my expectations in every way. From the map I thought it was far from the city center, but it was right on the main street. We could walk out from the hotel and be on a lovely street with a very wide pedestrian walkway. It was great for an early morning walk or after dinner stroll. Very safe area And across the street from a gorgeous park. The rooms were clean and comfortable, even if the furniture was a little dated. Excellent coffee machine in the room and we had a balcony overlooking the pool, which we loved. Very quiet in the rooms! On site restaurant was fabulous. Several outdoor sitting areas with excellent service. Dinner in the main restaurant was outstanding. Surprisingly the food and drinks were not expensive. In my opinion. For example, we had three specialty alcoholic coffee drinks, and it was only €15.

Negative: Person in next door room was smoking on the balcony which is not allowed. I tried to call reception to complain, but there was no answer.

Summary: Excellent day would not hesitate to stay here again

See All Reviews

Room Arrangement

Room Info	Facilities
Double Room Room Type: Double Room Size: 31 m² 1 Full bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water General Key card access, Air conditioning, Soundproof, Hardwood or parquet floors, Safe, Trash cans Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Bathroom Slippers, Body soap, Towels, Toilet, Bathtub or shower, Conditioner, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom Living Area Desk View City view, View Services Wake-up service Bedroom Wardrobe or closet, Childrens' cribs, Linens Outdoors Outdoor furniture Room Amenities Socket near the bed Accessibility Accessible by elevator Exclusive services Free gym access
Double Room Single Use Room Type: Double Room Size: 31 m² 1 Full bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water General Key card access, Air conditioning, Soundproof, Hardwood or parquet floors, Safe, Trash cans Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Bathroom Slippers, Body soap, Towels, Toilet, Bathtub or shower, Conditioner, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom Living Area Desk View City view, View Services Wake-up service Bedroom Wardrobe or closet, Linens Outdoors Outdoor furniture Room Amenities Socket near the bed Accessibility Accessible by elevator Exclusive services Free gym access
Double Garden View Room Type: Double Room Size: 31 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water General Key card access, Air conditioning, Soundproof, Hardwood or parquet floors, Safe, Trash cans Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Bathroom Slippers, Body soap, Towels, Toilet, Bathtub or shower, Conditioner, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom Outdoors Balcony, Outdoor furniture Living Area Desk View Garden view, View Services Wake-up service Bedroom Wardrobe or closet, Childrens' cribs, Linens Room Amenities Socket near the bed Accessibility Accessible by elevator Exclusive services Free gym access
Junior Suite Room Type: Suite Room Size: 45 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water General Key card access, Air conditioning, Soundproof, Hardwood or parquet floors, Safe, Trash cans Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Bathroom Slippers, Body soap, Towels, Toilet, Bathtub or shower, Conditioner, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom Living Area Sofa, Sitting area, Desk View City view, View Services Wake-up service Bedroom Wardrobe or closet, Childrens' cribs, Linens Outdoors Outdoor furniture Room Amenities Socket near the bed Accessibility Accessible by elevator Exclusive services Free gym access
Double Garden View (Single Use) Room Type: Double Room Size: 31 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water General Key card access, Air conditioning, Soundproof, Hardwood or parquet floors, Safe, Trash cans Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Bathroom Slippers, Body soap, Towels, Toilet, Bathtub or shower, Conditioner, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom Outdoors Balcony, Outdoor furniture Living Area Desk View Garden view, View Services Wake-up service Bedroom Wardrobe or closet, Linens Room Amenities Socket near the bed Accessibility Accessible by elevator Exclusive services Free gym access
Superior Double Room Room Type: Double Room Size: 36 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water General Key card access, Air conditioning, Soundproof, Hardwood or parquet floors, Safe, Trash cans Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Bathroom Slippers, Body soap, Towels, Toilet, Bathtub or shower, Conditioner, Bathrobe, Free toiletries, Hairdryer, Shampoo, Private bathroom Living Area Desk View View Services Wake-up service Bedroom Wardrobe or closet, Childrens' cribs, Linens Outdoors Outdoor furniture Room Amenities Socket near the bed Accessibility Accessible by elevator Exclusive services Free gym access
Suite Room Type: Suite Room Size: 51 m² 1 King bed(s) Bed	Food & Drink Minibar, Tea/Coffee maker, Bottle of water Bathroom Slippers, Body soap, Towels, Toilet, Bathtub, Bathtub or shower, Bathrobe, Conditioner, Free toiletries, Hairdryer, Shampoo, Private bathroom General Key card access, Air conditioning, Soundproof, Hardwood or parquet floors, Safe, Trash cans Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Living Area Sofa, Sitting area, Desk View View Services Wake-up service Bedroom Wardrobe or closet, Linens Outdoors Outdoor furniture Room Amenities Socket near the bed Accessibility Accessible by elevator Exclusive services Free gym access

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Iberostar Heritage Grand Mencey | Hotel in Santa Cruz de Tenerife

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Hotel in Santa Cruz de Tenerife

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

General

Media & Technology

Bathroom

Living Area

View

Services

Bedroom

Outdoors

Room Amenities

Accessibility

Exclusive services

Food & Drink

General

Media & Technology

Bathroom

Living Area

View

Services

Bedroom

Outdoors

Room Amenities

Accessibility

Exclusive services

Food & Drink

General

Media & Technology

Bathroom

Outdoors

Living Area

View

Services

Bedroom

Room Amenities

Accessibility

Exclusive services

Food & Drink

General

Media & Technology

Bathroom

Living Area

View

Services

Bedroom

Outdoors

Room Amenities

Accessibility

Exclusive services

Food & Drink

General

Media & Technology

Bathroom

Outdoors

Living Area

View

Services

Bedroom

Room Amenities

Accessibility

Exclusive services

Food & Drink

General

Media & Technology

Bathroom

Living Area

View

Services

Bedroom

Outdoors

Room Amenities